In this hyper-competitive market, startups need more than a good product and a pitch. You need to provide an experience that makes customers choose you and stick with you– even when they have other options. Customer experience is as important of a competitive differentiator as your product, and investing early and consistently in this part… Continue reading Why Prioritize Customer Service at your Startup?
Customer expectations are on the rise. Customers feel happy and satisfied when businesses reach out to them in a quick manner. They generally prefer to stick with a brand that provides them good customer service. Chat support is a common method of customer service or support that offers assistance to customers through the use of… Continue reading Chat Support- The Holy Grail
In customer servicing, especially if it’s done virtually the tone is extremely important, even if the set of words is correct the tone if not right will do harm which may be beyond fixing. Customer interactions are one of the biggest denominators in determining the quality and effectiveness of engagement. How a customer feels after… Continue reading The tone of Voice in Customer Service
If you’re an entrepreneur or planning to join the club, you’ll understand the importance of market research and consumer research. Now, a lot of times these terms are used as synonyms but they are not the same. They surely are siblings but, with their uniqueness and contributions. When you’re still at the planning stage you’ll… Continue reading Consumer Researcher- The Therapist
Are they the same or is there a difference? If they are different, what do they mean? Which is better and why? These are questions we all customer relationships people have but haven’t found the answer to or let’s say haven’t found the right answer. Here is a simplified answer and how to work around… Continue reading Customer Service or Customer Experience
A start-up’s goal is to create transformative products that change or improve the way people and businesses go about their daily lives. Investing in customer service in an unscaleable way is a roadmap for accelerating the path to that success. Of course, the product/ business and its quality are the utmost priority but keeping the… Continue reading Focus on Customer Satisfaction to Stay at the Top
Customer satisfaction has never been an easy task, and now with everything gone virtual, even schools the work has intensified. It’s all about taking care of your customers, and your ability to continue to adapt to the ever-changing landscape will affect how your customers experience your brand and the support you provide. Businesses that in… Continue reading Improving Online Customer Servicing
The COVID-19 pandemic has shaken up the world like nothing before, and customer service is no exception. Businesses have faced the need to step up and support consumers who have many of the same needs as before. The impact of COVID-19 on customer behavior has been sweeping and immediate. Spending across most industries is down,… Continue reading Changes & Challenges Post Pandemic 2020
The toughest challenge that companies face today is dealing with the margin-draining games played by some customers to gain additional discounts. Each customer type requires a different selling approach. Happy customers You may tend to like this type of customer. They’re laid back and happy to let me run the show as they trust you with your knowledge.… Continue reading 4 Buying Behavior & How to Handle the Situation
What to ask when hiring for customer servicing? This is one of the biggest concerns a Manager has when interviewing hundreds of candidates. You not all want someone who is experienced but also, someone pleasant to work with, you and your existing team. As a team leader or the owner of a startup, a lot… Continue reading 5 Questions to Ask When Hiring for Customer Service.